Privacy Policy
Privacy Policy for Gas Able
Last Updated: 1 July 2025
1. Introduction
Welcome to Gas Able ("we," "us," or "our"). We are committed to protecting and respecting your privacy. This policy explains what personal data we collect from you, or that you provide to us, how it will be processed, and your rights in relation to that data.
This policy applies to information we collect through our website (www.gasable.co.uk, by phone, email, and during the provision of our plumbing and heating services.
For the purpose of the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018, the data controller is Gas Able of Regina Court, 93 Lambeth Road, SE1 7JJ.
2. What Information We Collect
We may collect and process the following data about you:
Information you give us directly:
Contact Information: Your name, postal address, email address, and phone number when you fill out a contact form, request a quote, or book a service.
Service Details: Information you provide about your plumbing or heating issue, and details about your property necessary to perform the service.
Communication Records: A record of any correspondence if you contact us by email or phone.
Information we collect automatically:
Technical Information: When you visit our website, we may automatically collect your IP address, browser type and version, time zone setting, and operating system.
Usage Information: Information about your visit, including the pages you viewed, page response times, and length of visits to certain pages. This data is typically collected through cookies.
3. How We Use Your Information
We use the information we hold about you for the following purposes:
To respond to your enquiries and provide you with information, quotes, and services that you request from us.
To carry out our obligations arising from any contracts entered into between you and us (e.g., scheduling and completing a plumbing job at your address).
To manage our relationship with you, including sending service-related communications and invoices.
To improve our website and ensure that content is presented in the most effective manner for you and for your computer.
For internal record keeping and to meet our legal and tax obligations.
4. Our Lawful Basis for Processing
Under UK GDPR, we must have a lawful basis for using your personal data. We rely on the following:
Contract: Processing your data is necessary to take steps at your request before entering into a contract (e.g., providing a quote) and to perform the contract between us (e.g., carrying out the work).
Legitimate Interests: We may process your information for our legitimate interests, such as for administrative purposes or to improve our services, provided your interests and fundamental rights do not override those interests.
Legal Obligation: We may need to process your data to comply with a legal or regulatory obligation (e.g., for tax purposes).
5. Who We Share Your Information With
We do not sell your personal data to third parties. We will only share your information with trusted third parties when necessary, including:
Service Providers: Such as our website hosting provider or accounting software.
Sub-contractors: If we need to engage a specialist to assist with your job (we will inform you if this is the case).
Government Bodies: Where we are under a legal duty to do so, such as HMRC for tax purposes or in connection with legal proceedings.
6. Data Security
We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used, or accessed in an unauthorised way. Our website is secured using SSL technology (HTTPS) to encrypt data you send us via our contact forms.
7. Data Retention
We will only retain your personal data for as long as is necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements. For tax purposes, we are required by law to keep basic information about our customers (including Contact, Identity, and Transaction Data) for six years after they cease being customers.
8. Your Data Protection Rights
Under UK data protection law, you have rights including:
Your right of access - You have the right to ask us for copies of your personal information.
Your right to rectification - You have the right to ask us to rectify personal information you think is inaccurate.
Your right to erasure - You have the right to ask us to erase your personal information in certain circumstances.
Your right to restriction of processing - You have the right to ask us to restrict the processing of your personal information in certain circumstances.
Your right to object to processing - You have the right to object to the processing of your personal information in certain circumstances.
Your right to data portability - You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.
To exercise any of these rights, please contact us using the details below. You also have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK's supervisory authority for data protection issues (www.ico.org.uk).
9. Cookies
Our website may use cookies to distinguish you from other users. A cookie is a small file of letters and numbers that we store on your browser or the hard drive of your computer. This helps us to provide you with a good experience when you browse our website and also allows us to improve our site. You can block cookies by activating the setting on your browser that allows you to refuse the setting of all or some cookies.
10. Changes to This Privacy Policy
We may update this policy from time to time. Any changes will be posted on this page, and, where appropriate, notified to you. Please check back frequently to see any updates or changes.
11. How to Contact Us
If you have any questions about this privacy policy or our privacy practices, please contact us at:
Email: enquiries@gasable.co.uk
Phone: +44(0)7400 632850
Address: Gas Able, Regina Court, 93 Lambeth Road, SE1 7JJ